To convert our
company in #TheSellingMachine we
need a good sales strategy and a good process to develop the following
key criteria:
1.) Differential Strategy. We will develop the "Points of Difference" to be identified
in the market with a unique offering that distances us from our competitors
substantially. We have to find the "Points
of Difference" within our range of technology, products and services.
What makes our
company substantially different from
the competition? This is the big question that we address. Technology is an
important differential point that can be applied to differentiate products and
services based on continuous process improvement.
There are
basic "Points of Difference"
of the company that should be developed by different departments for a "Catalogue of Differences and
Arguments". But also we will develop a catalogue for each target
market adapted to the special
requirements of such a market. For example, if a company dominates the
Standards and Specifications in the railway market so make it conveniently
explicit to differentiate from those competitors who do not meet the full
extent Standards and Specifications. This will involve a significant
competitive advantage based on a basic "Point of Difference".
2) Potential. #TheSellingMachine will be based
on what we call "potentials".
The potential of a customer we have defined as "the volume of purchases
made by that customer (usually in the period of one year) of the same, similar
or substitute products to our offering." We have already commented that
knowledge of the potential purchase of a client is a top priority for a sales engineer.
In the same
way we want to identify the potential
purchase of a customer, we need it for
target markets. "The potential purchase of a market is the sum of the
customers' potentials operating in that market."
3.) Focus on Target Customers. #TheSellingMachine
defines an effective customer management. We are aware that a sales
engineer can only attend a limited number of customers. The number, how we
explained, depends on many factors intrinsic to the type of business and the
market in which it operates. Therefore we have to choose aptly customers in which we will base our growth.
4.) Prospecting or selection of new customers. We
will make a clear methodology to find new customers to replace those whose
potential decreases and to find new sources of growth. #TheSellingMachine must be
re-fed constantly without giving option to competitors reacts.
5) Customers should be treated
at all levels and for this we will develop a "Catalogue or Notebook
Contacts" where we will reflect those involved in the customers'
decision chain defining for each one a responsible person within our
organization. #TheSellingMachine
sets sales as a responsibility of the
entire company and not as individualized action from sales engineers (lone
wolves). Therefore #TheSellingMachine
must be understood and exercised by everyone in the company.
6.) Analysis of the "Value Levers" to find the
methodology to define "a successful
strategy for each target customer"
with which continuously grows in sales and results. This section #TheSellingMachine combines and enhances
all concepts from earlier chapters to meet the plans of the company.
7.) "Fundamentals of Negotiation" produced by
the "Roadmap" to follow by
sales teams at the crucial time of sale. We talk about "Pre Sales - Sales - After Sales" to find a balanced
process in the three phases of the sale. Point 7) is basic to build #TheSellingMachine but must be
accompanied by all the others to be effective.
8.) Charisma, Empathy and Motivation are the
concepts that drive any sale action. #TheSellingMachine
thrives on these three concepts as
an equal and rises to its finest
expression achieving an efficient
and effective sales process which distinguishes the winners. Commitment
to #TheSellingMachine.
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