In the times
we live the Commercial Process is
subject to enormous pressures.
Industrial companies that perform an Annual Budget know exactly what I'm
talking about. When September arrives (for companies whose financial year
coincides with the calendar year) nerves begin to emerge because the budget
period has arrived.
I want to put
this out because I am still finding many medium and small companies that do NOT make a fairly and acceptable budget and even more, many of them do
not make a budget, which gives us an
idea of how much remains to be done.
I will not now
enter into the debate of whether it is necessary or not to make a fairly
professional budget. I leave it for another occasion because the issue requires
more than one line. I prefer to enter into the debate of how an Annual Budget containing the Commercial Strategy should be
performed.
Commercial Strategy will be divided into Marketing Strategy and Sales
Strategy. As we said previously the Sales Strategy will have an Operating Sales Plan and a Strategic Sales Plan.
The Operational Sales Plan is where all the
sales figures to manage the company are collected.
Many people within the company "only" have eyes to what is collected
in the Operational Sales Plan but again: "sales
figures are collected". I am of the opinion that the sales figures are
the result of sales actions, i.e. first
"seeding" with sales actions and then "collect" sales figures. I think this approach will
help us a lot in later debates.
Annual Budgets together with the Commercial Strategy can follow the model of "Top - Down", "Bottom - Up" or "Point of
agreement". Budgets "Top - Down" are these defined by the General Management and
settled across the enterprise. Budgets "Bottom - Up" are those who start from the base and are accepted by
the General Management. Budgets based on "Point of agreement" are
those that combine the previous two and
end up in a mutual agreement between the parts. It is absolutely not
necessary that the agreement represents the middle point between the two
proposals.
The General
Management usually sets in a fairly
rigid manner the Strategic Medium Term Plan (generally five years) within
the Corporate Strategy. It is quite
logical that this Plan is geared to achieve
strategic objectives and therefore usually "a priori" is a fairly
rigid Plan.
For the Annual Budget, General Management previously will establish objectives and guidelines of the year (Top - Down) while the Commercial Management with its corresponding sales teams generates the Strategic Sales Plan. Meanwhile Marketing Management develops the Marketing Strategy. Both Managers will
have "in mind" the
previous objectives and guidelines established.
Commercial Management includes in its Operational Sales Plan figures resulting
from the actions defined in its Strategic Sales Plan and Marketing Plan. Clearly
many other internal and external parameters are taken into account when
developing the Operational Sales Plan.
Commercial
Management contrasts with the
General Management the objectives and guidelines Top - Down with Sales Strategy
(Operational Plan and Strategic Plan) Bottom. - Up. The resulting Annual Budget should be a "Point of agreement"
where both parts have adjusted their
starting point. This agreement is crucial
to generate "motivation"
and "commitment" being the only right principle to create a successful
selling machine.
If the
agreement found presupposes significant deviations from the medium-term
Strategic Plan, General Management shall
try to correct the deviations in
the following years. If not possible, it is necessary to review the Strategic Plan and consequently the Corporate
Strategy all conveniently using the defined strategic indicators in the
Balanced Scorecard.
Refining
commercial machinery in order to become competitiveness supposes to have aligned all
business processes. Again, it is very important the "agreement" between the parts but it is also very
important the "commitment",
"engagement" and the "compromise"
of all employees once established the agreement.
Only then we will build a selling machine!
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